How to provide excellent service in any organization : a blueprint for making all the theories work / Jeffrey E. Disend.
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TextPublication details: Radnor, Pa. : Chilton Book Co., c1991Description: ix, 342 p. : ill. ; 24 cmISBN: 0801980070 (pbk.) :Subject(s): Customer services -- Case studiesDDC classification: 658.8/12 LOC classification: HF5415.5 | .D63 1991
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
ATU Book
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SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY General Stacks | HF5415.5 .D63 1991 (Browse shelf(Opens below)) | c1 | Available | 0000013194 |
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| HF5415.5 .C47 1998 Marketing : creating value for customers / | HF5415.5 .C47 1998 Marketing : creating value for customers / | HF5415.5 .D28 1989 Total customer service : the ultimate weapon / | HF5415.5 .D63 1991 How to provide excellent service in any organization : a blueprint for making all the theories work / | HF5415.5 .F97 1993 Marketing for keeps : building your business by retaining your customers / | HF5415.5 .F97 1993 Marketing for keeps : building your business by retaining your customers / | HF5415.5 .G98 1995 The dynamics of service : reflections on the changing nature of customer/provider interactions / |
Includes bibliographical references (p. 329-333) and index.
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