How to provide excellent service in any organization : a blueprint for making all the theories work /
Disend, Jeffrey E.
How to provide excellent service in any organization : a blueprint for making all the theories work / Jeffrey E. Disend. - Radnor, Pa. : Chilton Book Co., c1991. - ix, 342 p. : ill. ; 24 cm.
Includes bibliographical references (p. 329-333) and index.
0801980070 (pbk.) : $17.95
90055318
Customer services--Case studies.
HF5415.5 / .D63 1991
658.8/12
How to provide excellent service in any organization : a blueprint for making all the theories work / Jeffrey E. Disend. - Radnor, Pa. : Chilton Book Co., c1991. - ix, 342 p. : ill. ; 24 cm.
Includes bibliographical references (p. 329-333) and index.
0801980070 (pbk.) : $17.95
90055318
Customer services--Case studies.
HF5415.5 / .D63 1991
658.8/12