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		Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal. by Davidow, William H \| Uttal, Bro. Edition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Harper & Row, c1989Availability: Items available for loan: SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY (1) Call number: HF5415.5 .D28 1989. Place hold Add to cart (remove)
		The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz. by Gutek, Barbara A. Edition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, Calif : Jossey-Bass, c1995Online access: Contributor biographical information \| Publisher description \| Table of Contents Availability: Items available for loan: SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY (3) Call number: HF5415.5 .G98 1995, ... Place hold Add to cart (remove)
		Customer service excellence / Debra J. MacNeill. by MacNeill, Debra J. Series: The Business skills express seriesMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Burr Ridge, Ill. : Business One Irwin/Mirror Press, c1994Availability: Items available for loan: SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY (3) Call number: HF5415.5 .M11 1994, ... Place hold Add to cart (remove)
		Managing knock your socks off service / Chip R. Bell and Ron Zemke. by Bell, Chip R \| Zemke, Ron. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c1992Online access: Table of contents Availability: Items available for loan: SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY (1) Call number: HF5415.5 .B41 1992. Place hold Add to cart (remove)
		Customer service excellence / Debra J. MacNeill. by MacNeill, Debra J. Series: The Business skills express seriesMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Burr Ridge, Ill. : Business One Irwin/Mirror Press, c1994Availability: Items available for loan: SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY (1) Call number: HF5415.5 .M11 1994. Place hold Add to cart (remove)
		Building customer-based project organizations / Jeffrey K. Pinto, Pekka Rouhiainen. by Pinto, Jeffrey K \| Rouhiainen, Pekka, 1955-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : John Wiley & Sons, c2001Online access: Contributor biographical information \| Publisher description \| Table of Contents Availability: Items available for loan: SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY (1) Call number: HD69 .P65 2001. Place hold Add to cart (remove)
		The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema. by Treacy, Michael \| Wiersema, Frederik D. (Frederik Derk). Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass. : Addison-Wesley Pub. Co., c1995Availability: Items available for loan: SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY (1) Call number: HD41 .T71 1995. Place hold Add to cart (remove)
		Customer service : career success through customer satisfaction / Paul R. Timm. by Timm, Paul R. Series: Neteffect series. Job skills.Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall, c2001Availability: Items available for loan: SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY (1) Call number: HF5415.5 .T48 2001. Place hold Add to cart (remove)

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