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		e-Business readiness : a customer-focused framework / James Craig, Dawn Jutla. by Craig, James, 1967- \| Jutla, Dawn. Series: Addison-Wesley information technology seriesMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Addison-Wesley, c2001Availability: Items available for loan: SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY (1) Call number: HF5548.32 .C84 2001. Place hold Add to cart (remove)
		Customer connections : new strategies for growth / Robert E. Wayland, Paul M. Cole. by Wayland, Robert E. (Robert Edwin), 1946- \| Cole, Paul M. (Paul Michael), 1958-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass : Harvard Business School Press, c1997Availability: Items available for loan: SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY (1) Call number: HF5415.5 .W36 1997. Place hold Add to cart (remove)
		Loyalty.com : customer relationship management in the new era of Internet marketing / Frederick Newell. by Newell, Frederick, 1926-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2000Availability: Items available for loan: SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY (1) Call number: HF5415.1265 .N42 2000. Place hold Add to cart (remove)
		Customer service : career success through customer satisfaction / Paul R. Timm. by Timm, Paul R. Series: Neteffect series. Job skills.Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall, c2001Availability: Items available for loan: SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY (1) Call number: HF5415.5 .T48 2001. Place hold Add to cart (remove)

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