Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextPublication details: New York : McGraw-Hill, c2001Edition: 3rd edDescription: xxvi, 646 p. : ill., map ; 27 cm. + 1 computer laser optical disc (4 3/4 in.)ISBN: 007231267X (acidfree paper)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .F58 2001
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
ATU Book
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SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY General Stacks | HD9980.5 .F58 2001 (Browse shelf(Opens below)) | c1 | Available | 0000015967 |
Total holds: 0
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| HD9980.5 F58 Service management | HD9980.5 F58 Service management | HD9980.5 F58 Service management | HD9980.5 .F58 2001 Service management : operations, strategy, and information technology / | HD9980.5 .F58 2001 service management: operations, strategy, and information technology/ | HD 9980.5 .H 58 2012 Service Marketing Excellence :With a twist of Corporate Social Responsibility | HD9980.5 .Se31 2000 Service management and operations / |
Includes bibliographical references and indexes.
System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.
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