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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Fitzsimmons, James A Contributor(s): Fitzsimmons, Mona J Material type: Text

TextPublication details: New York : McGraw-Hill, c2001Edition: 3rd edDescription: xxvi, 646 p. : ill., map ; 27 cm. + 1 computer laser optical disc (4 3/4 in.)ISBN: 007231267X (acidfree paper)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .F58 2001

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode	Item holds
ATU Book	SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY General Stacks	HD9980.5 .F58 2001 (Browse shelf(Opens below))	c1	Available		0000015967

Total holds: 0

Includes bibliographical references and indexes.

System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.

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