Managing knock your socks off service / Chip R. Bell and Ron Zemke.
Material type:
TextPublication details: New York : AMACOM, c1992Description: xii, 210 p. : ill. ; 23 cmISBN: 0814477844 :Subject(s): Customer servicesDDC classification: 658.8/12 LOC classification: HF5415.5 | .B41 1992Online resources: Table of contents
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
ATU Book
|
SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY | HF5415.5 .B41 1992 (Browse shelf(Opens below)) | Available | 0000012631 |
Total holds: 0
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| HF5415.35 .St3 1999 Opportunities in marketing careers / | HF5415.4.N52 .K62 1997 Marketing in the not-for-profit sector / | HF5415.5 .An21 2002 Customer Relationship Management/ | HF5415.5 .B41 1992 Managing knock your socks off service / | HF5415.5 .B45 1994 Quality: from customer needs to customer satisfaction/ | HF5415.5 .B62 1991 Managing service as a strategic profit center / | HF5415.5 .B62 1991 Managing service as a strategic profit center / |
Includes bibliographical references (p. 207-208).
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