Managing service as a strategic profit center /
Material type:
TextPublication details: New York McGraw-Hill, 1991Description: vii, 232 p. : ill. ; 24 cmISBN: 0070061890 LOC classification: HF5415.5 | .B62 1991
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
ATU Book
|
SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY | HF5415.5 .B62 1991 (Browse shelf(Opens below)) | c1 | Available | 0000012839 | ||
|
ATU Book
|
SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY | HF5415.5 .B62 1991 (Browse shelf(Opens below)) | c2 | Available | 0000013642 |
Total holds: 0
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| HF5415.5 .B41 1992 Managing knock your socks off service / | HF5415.5 .B45 1994 Quality: from customer needs to customer satisfaction/ | HF5415.5 .B62 1991 Managing service as a strategic profit center / | HF5415.5 .B62 1991 Managing service as a strategic profit center / | HF5415.5 .C47 1998 Marketing : creating value for customers / | HF5415.5 .C47 1998 Marketing : creating value for customers / | HF5415.5 .D28 1989 Total customer service : the ultimate weapon / |
Includes bibliographical references and index.
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