Managing service as a strategic profit center /
Blumberg, Donald F.
Managing service as a strategic profit center / - New York McGraw-Hill, 1991. - vii, 232 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0070061890
HF5415.5 / .B62 1991
Managing service as a strategic profit center / - New York McGraw-Hill, 1991. - vii, 232 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0070061890
HF5415.5 / .B62 1991