The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz.
Material type:
TextPublication details: San Francisco, Calif : Jossey-Bass, c1995Edition: 1st edDescription: xxviii, 304 p. ; 24 cmISBN: 0787901016 (acidfree paper)Subject(s): Customer servicesDDC classification: 658.8/12 LOC classification: HF5415.5 | .G98 1995Online resources: Contributor biographical information | Publisher description | Table of Contents
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
ATU Book
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SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY General Stacks | HF5415.5 .G98 1995 (Browse shelf(Opens below)) | c1 | Available | 0000013246 | ||
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ATU Book
|
SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY General Stacks | HF5415.5 .G98 1995 (Browse shelf(Opens below)) | c2 | Available | 0000013247 | ||
|
ATU Book
|
SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY General Stacks | HF5415.5 .G98 1995 (Browse shelf(Opens below)) | c3 | Available | 0000012838 |
Total holds: 0
Browsing SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY shelves, Shelving location: General Stacks Close shelf browser (Hides shelf browser)
| HF5415.5 .F97 1993 Marketing for keeps : building your business by retaining your customers / | HF5415.5 .G98 1995 The dynamics of service : reflections on the changing nature of customer/provider interactions / | HF5415.5 .G98 1995 The dynamics of service : reflections on the changing nature of customer/provider interactions / | HF5415.5 .G98 1995 The dynamics of service : reflections on the changing nature of customer/provider interactions / | HF5415.5 .L96 2002 Customer service : skills and concepts for success / | HF5415.5 .M11 1994 Customer service excellence / | HF5415.5 .M11 1994 Customer service excellence / |
Includes bibliographical references (p. 287-293) and index.
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