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The dynamics of service : reflections on the changing nature of customer/provider interactions /

Gutek, Barbara A.

The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz. - 1st ed. - San Francisco, Calif : Jossey-Bass, c1995. - xxviii, 304 p. ; 24 cm.

Includes bibliographical references (p. 287-293) and index.

ISBN: 0787901016 (acidfree paper)

LCCN: 95012631

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF5415.5 / .G98 1995

Dewey Class. No.: 658.8/12

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