Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal.
Material type:
TextPublication details: New York : Harper & Row, c1989Edition: 1st edDescription: xxii, 227 p. ; 24 cmISBN: 0060161809Subject(s): Customer servicesDDC classification: 658.8/12 LOC classification: HF5415.5 | .D28 1989
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
ATU Book
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SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY General Stacks | HF5415.5 .D28 1989 (Browse shelf(Opens below)) | c1 | Available | 0000013245 |
Total holds: 0
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| HF5415.5 .B45 1994 Quality: from customer needs to customer satisfaction/ | HF5415.5 .C47 1998 Marketing : creating value for customers / | HF5415.5 .C47 1998 Marketing : creating value for customers / | HF5415.5 .D28 1989 Total customer service : the ultimate weapon / | HF5415.5 .D63 1991 How to provide excellent service in any organization : a blueprint for making all the theories work / | HF5415.5 .F97 1993 Marketing for keeps : building your business by retaining your customers / | HF5415.5 .F97 1993 Marketing for keeps : building your business by retaining your customers / |
Includes bibliographical references.
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