service management: operations, strategy, and information technology/

By: Fitzsimmons, James AContributor(s): Fitzsimmons, Mona JMaterial type: TextTextPublication details: New York McGRaw-Hill 2001Edition: 3rd edDescription: xxvi, 646p. : illISBN: 007321267XLOC classification: HD9980.5 | .F58 2001
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Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
ATU Book ATU Book SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY
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HD9980.5 .F58 2001 (Browse shelf(Opens below)) c2 Available 0000017587
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Includes index

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