service management: operations, strategy, and information technology/
Fitzsimmons, James A.
service management: operations, strategy, and information technology/ - 3rd ed. - New York McGRaw-Hill 2001 - xxvi, 646p. : ill. ;
Includes index
007321267X
HD9980.5 / .F58 2001
service management: operations, strategy, and information technology/ - 3rd ed. - New York McGRaw-Hill 2001 - xxvi, 646p. : ill. ;
Includes index
007321267X
HD9980.5 / .F58 2001