Customer service : skills and concepts for success /
Lucas, Robert W.
Customer service : skills and concepts for success / - New York Glencoe/McGraw-Hill, 2002. - vii, 532 p. : ill. ; 28 cm.
Includes bibliographical references and index.
0078226333
HF5415.5 / .L96 2002
Customer service : skills and concepts for success / - New York Glencoe/McGraw-Hill, 2002. - vii, 532 p. : ill. ; 28 cm.
Includes bibliographical references and index.
0078226333
HF5415.5 / .L96 2002