000			01236cam a22003014a 4500
001			11920864
003			OSt
005			20210604114253.0
008			000224s2001 nyuab b 001 0 eng
010			_a 00026733
020			_a007231267X (acidfree paper)
040			_aDLC _cATU _dDLC
042			_apcc
050	0	0	_aHD9980.5 _b.F58 2001
082	0	0	_a658 _221
100	1		_aFitzsimmons, James A. _916914
245	1	0	_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons.
250			_a3rd ed.
260			_aNew York : _bMcGraw-Hill, _cc2001
300			_axxvi, 646 p. : _bill., map ; _c27 cm. + _e1 computer laser optical disc (4 3/4 in.).
504			_aIncludes bibliographical references and indexes.
538			_aSystem requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.
650		0	_aService industries _xManagement. _916878
700	1		_aFitzsimmons, Mona J. _916915
906			_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg
942			_2lcc _cBOOK
999			_c9888 _d9888