| 000 | 00869cam a22002294a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20210528131344.0 | ||
| 008 | 030206s2004 mauab b 001 0 eng | ||
| 020 | _a0072823739 | ||
| 020 | _a0071214577 | ||
| 040 | _cATU | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.F57 2004 |
| 100 | 1 |
_aFitzsimmons, James A. _916914 |
|
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology / _c7 |
| 250 | _a4th ed. | ||
| 260 |
_aBoston _bMcGraw-Hill/Irwin, _c2004. |
||
| 300 |
_axx, 587 p. : _bill. (maps) ; _c27 cm. + |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 538 | _aSystem requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent. | ||
| 700 | 1 |
_aFitzsimmons, Mona J. _916915 |
|
| 942 |
_2lcc _cBOOK |
||
| 999 |
_c9422 _d9422 |
||