000 00660pam a2200217 a 4500
003 OSt
005 20210615132031.0
008 961030s1997 ohua b 001 0 eng
020 _a0538844965
040 _cATU
050 0 0 _aHD31
_b.P74 1997
100 1 _aPlunkett, W. Richard
_916797
245 1 0 _aManagement :
_bmeeting and exceeding customer expectations /
250 _a6th ed.
260 _aCincinnati
_bSouth-Western College Pub.,
_c1997.
300 _axxi, 760 p. :
_bill. ;
_c26 cm.
504 _aIncludes bibliographical references and index.
700 1 _aAttner, Raymond F.
_913233
700 1 _aPlunkett, W. Richard
_916798
942 _2lcc
_cBOOK
999 _c9352
_d9352