| 000 | 00485nam a22001817a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20210505141903.0 | ||
| 008 | 210505b ||||| |||| 00| 0 eng d | ||
| 020 | _a075065502X | ||
| 040 | _cATU | ||
| 050 |
_aHF5415.2 _b.B97 2004 |
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| 100 |
_aButtle, Francis _9743 |
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| 245 |
_aCustomer relationship management: _bconcepts and tools/Amter |
||
| 260 |
_aAmsterdam _bElsevier _c2004 |
||
| 300 |
_axviii, 359p. : _bill. ; |
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| 504 | _aIncludes index | ||
| 942 |
_2lcc _cBOOK |
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| 999 |
_c8998 _d8998 |
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