000			00482nam a22001937a 4500
003			OSt
005			20210504123638.0
008			210504b ||||| |||| 00| 0 eng d
020			_a0750633913
040			_cATU
050			_aHF5415.5 _bSm51 1997
100			_aSmith, Ian _916347
245			_aMeeting customer needs
250			_a2nd ed.
260			_aLondon : _bButterworth/Heinemann, _c1997.
300			_axiv,2312p. : _bill. ;
504			_aIncludes index.
942			_2lcc _cBOOK
999			_c8944 _d8944