| 000 | 00970cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | 1544978 | ||
| 003 | OSt | ||
| 005 | 20210504101010.0 | ||
| 008 | 911226s1992 nyua b 000 0 eng | ||
| 010 | _a 91048064 | ||
| 020 |
_a0814477844 : _c$17.95 |
||
| 040 |
_aDLC _cATU _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.B41 1992 |
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 100 | 1 |
_aBell, Chip R. _916313 |
|
| 245 | 1 | 0 |
_aManaging knock your socks off service / _cChip R. Bell and Ron Zemke. |
| 260 |
_aNew York : _bAMACOM, _cc1992. |
||
| 300 |
_axii, 210 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 207-208). | ||
| 650 | 0 |
_aCustomer services. _915024 |
|
| 700 | 1 |
_aZemke, Ron. _916314 |
|
| 856 | 7 |
_3Table of contents _uhttp://lcweb.loc.gov/catdir/toc/91-48064.html _2http |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBOOK |
||
| 999 |
_c8909 _d8909 |
||