| 000 | 00561cam a2200193 a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20210422171336.0 | ||
| 008 | 940817s1995 maua b 001 0 eng | ||
| 020 | _a0875845703 | ||
| 040 | _cATU | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.Sch5 1995 |
| 100 | 1 |
_aSchneider, Benjamin, _915990 |
|
| 245 | 1 | 0 | _aWinning the service game / |
| 260 |
_aBoston _bHarvard Business School Press, _c1995. |
||
| 300 |
_axi, 295 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 700 | 1 |
_aBowen, David Earl. _915991 |
|
| 942 |
_2lcc _cBOOK |
||
| 999 |
_c8677 _d8677 |
||