000 00979cam a2200265 a 4500
001 4488299
003 OSt
005 20210419140206.0
008 970328s1997 maua b 001 0 eng
010 _a 97010783
020 _a0875847994 (alk. paper)
040 _aDLC
_cATU
_dDLC
050 0 0 _aHF5415.5
_b.W36 1997
082 0 0 _a658.8/12
_221
100 1 _aWayland, Robert E.
_q(Robert Edwin),
_d1946-
_915822
245 1 0 _aCustomer connections :
_bnew strategies for growth /
_cRobert E. Wayland, Paul M. Cole.
260 _aBoston, Mass :
_bHarvard Business School Press,
_cc1997.
300 _axi, 265 p. :
_bill. ;
_c24 cm.
504 _aIncludes bibliographical references (p. 253-260) and index.
650 0 _aCustomer relations.
_914504
700 1 _aCole, Paul M.
_q(Paul Michael),
_d1958-
_915823
906 _a7
_bcbc
_corignew
_d1
_eocip
_f19
_gy-gencatlg
942 _2lcc
_cBOOK
999 _c8533
_d8533