000			00469nam a22001817a 4500
003			OSt
005			20210419134020.0
008			210419b ||||| |||| 00| 0 eng d
020			_a0566075431
040			_cATU
050			_aHF5415.5 _b.W15 1990
100			_aWalker, Denis _915813
245			_aCustomer first ; _ba strategy for quality service
260			_aLondon ; _bGower, _c1990.
300			_axi, 154p. : _bill. ;
504			_aIncludes index
942			_2lcc _cBOOK
999			_c8526 _d8526