| 000 | 00535cam a22001814a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20210415115705.0 | ||
| 008 | 000713s2002 nyua b 001 0 eng | ||
| 020 | _a0078226333 | ||
| 040 | _cATU | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.L96 2002 |
| 100 | 1 |
_aLucas, Robert W. _915602 |
|
| 245 | 1 | 0 |
_aCustomer service : _bskills and concepts for success / |
| 260 |
_aNew York _bGlencoe/McGraw-Hill, _c2002. |
||
| 300 |
_avii, 532 p. : _bill. ; _c28 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 942 |
_2lcc _cBOOK |
||
| 999 |
_c8376 _d8376 |
||