| 000 | 01143cam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | 2106144 | ||
| 003 | OSt | ||
| 005 | 20210408120548.0 | ||
| 008 | 960506s1997 nyua b 001 0 eng | ||
| 010 | _a 96017899 | ||
| 020 | _a0070480257 (acidfree paper) | ||
| 040 |
_aDLC _cATU _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.3 _b.O13 1997 |
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 100 | 1 |
_aOliver, Richard L., _d1945- _915036 |
|
| 245 | 1 | 0 |
_aSatisfaction : _ba behavioral perspective on the consumer / _cRichard L. Oliver. |
| 260 |
_aNew York : _bMcGraw Hill, _cc1997. |
||
| 300 |
_axvi, 432 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aConsumer satisfaction. _95168 |
|
| 650 | 0 |
_aConsumer satisfaction _xEvaluation. _915037 |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/mh022/96017899.html |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh022/96017899.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBOOK |
||
| 999 |
_c8000 _d8000 |
||