| 000 | 01287cam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | 2559628 | ||
| 003 | OSt | ||
| 005 | 20210408114556.0 | ||
| 008 | 950406s1995 cau b 001 0 eng | ||
| 010 | _a 95012631 | ||
| 020 | _a0787901016 (acidfree paper) | ||
| 040 |
_aDLC _cATU _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.G98 1995 |
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 100 | 1 |
_aGutek, Barbara A. _915026 |
|
| 245 | 1 | 4 |
_aThe dynamics of service : _breflections on the changing nature of customer/provider interactions / _cBarbara A. Gutek ; foreword by Daniel Katz. |
| 250 | _a1st ed. | ||
| 260 |
_aSan Francisco, Calif : _bJossey-Bass, _cc1995. |
||
| 300 |
_axxviii, 304 p. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 287-293) and index. | ||
| 650 | 0 |
_aCustomer services. _915024 |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/wiley043/95012631.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley035/95012631.html |
| 856 | 4 |
_3Table of Contents _uhttp://www.loc.gov/catdir/toc/onix07/95012631.html |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBOOK |
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| 999 |
_c7991 _d7991 |
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