| 000 | 00790cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | 4346425 | ||
| 003 | OSt | ||
| 005 | 20210408114251.0 | ||
| 008 | 890111s1989 nyu b 001 0 eng | ||
| 010 | _a 89045033 | ||
| 020 | _a0060161809 | ||
| 040 |
_aDLC _cATU _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.D28 1989 |
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 100 | 1 |
_aDavidow, William H. _915023 |
|
| 245 | 1 | 0 |
_aTotal customer service : _bthe ultimate weapon / _cWilliam H. Davidow and Bro Uttal. |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bHarper & Row, _cc1989. |
||
| 300 |
_axxii, 227 p. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 |
_aCustomer services. _915024 |
|
| 700 | 1 |
_aUttal, Bro. _915025 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBOOK |
||
| 999 |
_c7990 _d7990 |
||