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| 005 | 20210331153959.0 | ||
| 008 | 000921s2001 maua b 001 0 eng | ||
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| 020 | _a0201710064 (pbk.) | ||
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_aHF5548.32 _b.C84 2001 |
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_a658.8/12 _221 |
| 100 | 1 |
_aCraig, James, _d1967- _914502 |
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| 245 | 1 | 0 |
_ae-Business readiness : _ba customer-focused framework / _cJames Craig, Dawn Jutla. |
| 260 |
_aBoston : _bAddison-Wesley, _cc2001. |
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| 300 |
_axxviii, 437 p. : _bill. ; _c24 cm. |
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_aAddison-Wesley information technology series _914503 |
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| 504 | _aIncludes bibliographical references (p. 419-422) and index. | ||
| 650 | 0 |
_aElectronic commerce. _914353 |
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| 650 | 0 |
_aCustomer relations. _914504 |
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| 700 | 1 |
_aJutla, Dawn _914505 |
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