| 000 | 00576nam a22002057a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20220121075336.0 | ||
| 008 | 220121b ||||| |||| 00| 0 eng d | ||
| 020 | _a9789339204471 | ||
| 040 | _cATU | ||
| 050 |
_aHD 9980. 5 _b . F 54 2011 |
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| 100 |
_aFitzsimmoons, James A. _916914 |
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| 245 | _aService Management: Operations, Strategy, Information Technology | ||
| 250 | _a7th. ed. | ||
| 260 |
_aNew York _bMcGraw-Hills _c2011 |
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| 300 | _axviii.; 525 p.; | ||
| 504 | _aIncludes index | ||
| 700 |
_aFitzsimmoons, Mona J. _916915 |
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| 942 |
_2lcc _cBOOK |
||
| 999 |
_c11159 _d11159 |
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