| 000 | 00575nam a22002057a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20210616111109.0 | ||
| 008 | 210616b ||||| |||| 00| 0 eng d | ||
| 020 | _a007321267X | ||
| 040 | _cATU | ||
| 050 |
_aHD9980.5 _b.F58 2001 |
||
| 100 |
_aFitzsimmons, James A. _916914 |
||
| 245 |
_aservice management: _boperations, strategy, and information technology/ |
||
| 250 | _a3rd ed. | ||
| 260 |
_aNew York _bMcGRaw-Hill _c2001 |
||
| 300 |
_axxvi, 646p. : _bill. ; |
||
| 504 | _aIncludes index | ||
| 700 |
_aFitzsimmons, Mona J. _916915 |
||
| 942 |
_2lcc _cBOOK |
||
| 999 |
_c10344 _d10344 |
||