Roberts, Harry V.

Quality is personal : a foundation for total quality management / Harry V. Roberts, Bernard F. Sergesketter. - New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1993. - xiv, 169 p. : ill. ; 25 cm.

Includes index.

0029266262 (cloth) 0029266254 (pbk.)

93021723


Total quality management.

HD62.15 / .R54 1993

658.5/62