TY  - BOOK
AU  - Phillips,Barbara Ashley
TI  - The mediation field guide: transcending litigation and resolving conflicts in your business or organization 
SN  - 078795571X
AV  - HD42 .P54 2001
PY  - 2001///
CY  - San Francisco 
PB  - Jossey-Bass
N1  - Includes bibliographical references and index
ER  -