Phillips, Barbara Ashley, <br/><br/>
The mediation field guide :  transcending litigation and resolving conflicts in your business or organization / 

 - 1st ed. 
 - San Francisco   Jossey-Bass,  2001. 
 - xxvi, 321 p. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>078795571X 
<br/><br/><label>LC Class. No.: </label>HD42  / .P54 2001