TY  - BOOK
AU  - Oakland, John S. 
AU  - Sohal, Amrik S. 
TI  - Total quality management 
SN  - 0750689250
AV  - TS 156 .Oa4 1996 
PY  - 1996///
CY  - Australia 
PB  - McPherson's printing group 
N1  - Includes Index
ER  -