TY  - GEN
AU  - James A Fitzsimmons
AU  - Mona J Fitzsimmons
TI  - Service  management
SN  - 9780072868203
AV  - HD9980.5 F58
PY  - 2004///
CY  - London
PB  - James  A Fitzsimmons
N1  - lnclude  lndex
ER  -