James A Fitzsimmons <br/><br/>
Service  management 

 - London  James  A Fitzsimmons  2004 
 - xx,587p  ill 
<br/><br/> lnclude  lndex 
<br/><br/><label>ISBN: </label>9780072868203 
<br/><br/><label>LC Class. No.: </label>HD9980.5  / F58