TY  - BOOK
AU  - Howe,Roger J.
AU  - Gaeddert,Dee
AU  - Howe,Maynard Alfred
TI  - Quality on trial: bringing bottom-line accountability to the quality effort 
SN  - 0070305838 (acidfree paper)
AV  - HD62.15 .H83 1995
U1  - 658.4 20
PY  - 1995///
CY  - New York
PB  - McGraw-Hill
KW  - Total quality management
KW  - Consumer satisfaction
KW  - Organizational change
N1  - Includes bibliographical references and index
ER  -