TY  - BOOK
AU  - Plunkett,W.Richard
AU  - Attner,Raymond F.
AU  - Plunkett,W.Richard
TI  - Management: meeting and exceeding customer expectations 
SN  - 0538844965 
AV  - HD31 .P74 1997
PY  - 1997///
CY  - Cincinnati 
PB  - South-Western College Pub.
N1  - Includes bibliographical references and index
ER  -