Plunkett, W. Richard <br/><br/>
Management :  meeting and exceeding customer expectations / 

 - 6th ed. 
 - Cincinnati   South-Western College Pub.,  1997. 
 - xxi, 760 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0538844965  
<br/><br/><label>LC Class. No.: </label>HD31  / .P74 1997