TY  - BOOK
AU  - Denton,D.Keith
TI  - The service trainer handbook: managing service businesses in the 1990's 
SN  - 0070164142 
AV  - HD9980.5 .D43 1992
PY  - 1992///
CY  - New York, N.Y.
PB  - McGraw-Hill
N1  - Includes bibliographical references (p. 115-121) and index
ER  -