Denton, D. Keith. <br/><br/>
The service trainer handbook :  managing service businesses in the 1990's / 

 - New York, N.Y. :  McGraw-Hill,  1992. 
 - viii, 128 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 115-121) and index. 
<br/><br/><label>ISBN: </label>0070164142  
<br/><br/><label>LCCN: </label>
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .D43 1992