Buttle, Francis <br/><br/>
Customer relationship management:  concepts and tools/Amter 

 - Amsterdam  Elsevier  2004 
 - xviii, 359p. :  ill. ; 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>075065502X 
<br/><br/><label>LC Class. No.: </label>HF5415.2  / .B97 2004