TY  - BOOK
AU  - Bell,Chip R.
AU  - Zemke,Ron
TI  - Managing knock your socks off service
SN  - 0814477844 :
AV  - HF5415.5 .B41 1992
U1  - 658.8/12 20
PY  - 1992///
CY  - New York
PB  - AMACOM
KW  - Customer services
N1  - Includes bibliographical references (p. 207-208)
UR  - http://lcweb.loc.gov/catdir/toc/91-48064.html
ER  -