Bell, Chip R. <br/><br/>
Managing knock your socks off service / 
Chip R. Bell and Ron Zemke. 
 - New York :  AMACOM,  c1992. 
 - xii, 210 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 207-208). 
<br/><br/><label>ISBN: </label>0814477844 :  $17.95 
<br/><br/><label>LCCN: </label>91048064  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B41 1992 
<br/><br/><label>Dewey Class. No.: </label>658.8/12