McKenna, Regis. <br/><br/>
Real time :  preparing for the age of the never satisfied customer / 

 - Boston  Harvard Business School Press,  1997. 
 - xi, 204 p. :  ill. ;  22 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0875847943  
<br/><br/><label>LC Class. No.: </label>HF5548  / .M19 1997