Davis, Mark M., <br/><br/>
Managing services :  using technology to create value / 

 - Boston   McGraw-Hill/Irwin,  2003. 
 - xvii, 443 p. :  ill. ;  27 cm. + 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0072464267 0071194770  
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .D21 2003