TY  - BOOK
AU  - Schneider,Benjamin
AU  - Bowen,David Earl
TI  - Winning the service game
SN  - 0875845703 
AV  - HF5415.5 .Sch5 1995
PY  - 1995///
CY  - Boston
PB  - Harvard Business School Press
N1  - Includes bibliographical references and index
ER  -