Schneider, Benjamin, <br/><br/>
Winning the service game / 

 - Boston  Harvard Business School Press,  1995. 
 - xi, 295 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0875845703  
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .Sch5 1995