Wayland, Robert E.  1946- <br/><br/>
Customer connections :  new strategies for growth / 
Robert E. Wayland, Paul M. Cole. 
 - Boston, Mass :  Harvard Business School Press,  c1997. 
 - xi, 265 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 253-260) and index. 
<br/><br/><label>ISBN: </label>0875847994 (alk. paper) 
<br/><br/><label>LCCN: </label>97010783  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .W36 1997 
<br/><br/><label>Dewey Class. No.: </label>658.8/12